Digital SMEs: Start with Simple Workflows Before Adding More Apps

SME digitalization can start with simple workflows. The key is not the number of apps, but whether selling becomes clearer: products are visible, customers can ask easily, payments are recorded, and follow-up is not forgotten.

Start with the catalog

Customers need clear product photos, prices, variants, ordering instructions, and stock information when needed.

Separate chat and order records

Using chat for everything works at first, but orders can get lost as volume grows. A simple order record helps track payment and delivery.

Final note

Digital SMEs should start with simple workflows: clear catalog, organized chat, recorded payment, and polite follow-up.